If you are a home Seller, you have probably entered into a Listing Agreement with your Realtor®. If you are a home Buyer, you may - or may not - have put a Buyer's Agreement in place.
But, then what?
Here's an example. My Buyer informed me today that his computer can't read the PDF ("Portable Document Format") files I have sent him. While his computer properly prompts him to download Adobe's PDF reader, he is understandably gun-shy. In an era of cyber-terrorists, how can I blame him???
It would have been reasonable for me to insist that he download the PDF reader. But remember "the Golden Rule = do unto others..." The minute I became aware of his technological hurdle, I *immediately* changed my communication method and required no changes on my Buyer's part. Even though it takes a couple of extra steps on my side, I converted all PDF files to JPG (Joint Photographic experts Group) - by the way, this is the same method that digital cameras use.
That's one example of effective, client sensitive communication. First, set a reasonable expectation; then meet or *exceed* it. It seems simple, but consistent communication builds TRUST.
Do you feel that you have a trusted relationship with your Realtor®? While I hope so, I would be pleased to help you increase your expectations of what a Realtor® can do for you - particularly *after* you've signed an Agreement.
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